Terms and Conditions for Man With Van Northwood
These Terms and Conditions govern the provision of removal, delivery, transport, loading, unloading, and related moving services offered by Man With Van Northwood. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are designed to set out clear expectations for both parties, including the booking process, payment obligations, cancellation rules, liability limits, and compliance with applicable waste regulations. They apply to domestic and commercial customers unless a separate written agreement has been signed.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Northwood, and references to “you” or “the customer” mean the person, business, or organisation requesting the services. Any quotation, booking confirmation, or written communication should be read alongside these terms. If there is any inconsistency between a quotation and these terms, the specific written agreement will apply only to the extent that it clearly states otherwise. The customer is responsible for reading these terms before booking.
The services may include item collection, furniture transport, light removals, courier-style van services, loading assistance, unloading assistance, and waste removal where agreed in advance. Services are provided subject to vehicle availability, safe access, and lawful disposal arrangements where relevant. We reserve the right to refuse to move any item that is prohibited, unsafe, excessively heavy without suitable assistance, or likely to cause damage or breach any law.
Booking process begins when the customer provides accurate details of the move, including collection and delivery addresses, access conditions, inventory, dates, times, and any special handling requirements. A quotation may be based on information supplied by the customer and may be revised if the actual job differs materially from the description given. All bookings are subject to confirmation, and no service is secured until the booking has been accepted by us, either verbally, in writing, or through an agreed deposit where required.
It is the customer’s responsibility to ensure that all information supplied at the time of booking is complete and correct. This includes the presence of stairs, lift access, parking restrictions, long carrying distances, fragile items, dismantling requirements, and any need for additional labour. If the job changes on the day of service, we may adjust the price, timing, or staffing. Where the customer provides incomplete or misleading information, we may cancel the booking or charge reasonably for the additional work required.
Bookings for Man With Van Northwood services may be accepted subject to capacity, route planning, traffic conditions, and legal working limits. Any requested time slot is an estimate unless expressly guaranteed in writing. While we aim to attend as arranged, delays caused by traffic, weather, vehicle issues, accidents, or circumstances beyond our reasonable control do not automatically entitle the customer to compensation. We will make reasonable efforts to notify the customer of significant delays.
Payments must be made in accordance with the quotation or booking confirmation. Unless stated otherwise, prices are exclusive of any additional charges arising from waiting time, congestion, parking fees, tolls, permits, stair carries, extra labour, extra mileage, disposal charges, or changes to the original job description. Payment may be required in advance, on the day of service, or immediately upon completion, depending on the arrangement agreed. We may request a deposit to secure a booking.
Where payment is due upon completion, the customer must pay in full without deduction or set-off unless required by law. If payment is made by bank transfer or another non-cash method, cleared funds must be received within the time stated on the invoice or booking confirmation. We are under no obligation to release goods, continue work, or complete the delivery if payment has not been made as agreed. Any overdue balance may attract reasonable recovery costs and statutory interest where permitted.
If the customer requires an invoice to a business name or third party, the customer remains liable unless we have expressly agreed in writing to look solely to that third party for payment. Quotations are usually based on the information available at the time and may be revised if there is a change in scope. Any waiting time caused by the customer, delayed access, or failure to prepare items for collection may be chargeable at an agreed hourly or part-hour rate.
Cancellations and changes must be made as soon as possible. If the customer cancels a booking, charges may apply depending on the amount of notice given, whether a deposit was paid, and whether expenses have already been incurred. For example, where a van, crew, or route has been reserved, or where work has been prepared in reliance on the booking, the customer may be charged a reasonable cancellation fee to cover loss of time and costs.
Where a customer requests a change to the date, time, inventory, or service type, we will try to accommodate the request, but changes are subject to availability. A revised quotation may be issued if the alteration affects labour, vehicle size, duration, or access requirements. If a customer is not available at the agreed time, if access is denied, or if the job cannot proceed due to inaccurate information, we may treat this as a late cancellation and charge accordingly.
We may cancel or suspend services where there are safety concerns, unlawful instructions, abusive conduct, non-payment, or circumstances outside our control that make performance impractical or unsafe. In such cases, we will aim to provide notice where possible. If we cancel for reasons within our control and no alternative is offered, any prepayment for unperformed services will normally be refunded, subject to any non-recoverable costs lawfully incurred.
Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, but we are not liable for loss or damage arising from pre-existing defects, inadequate packaging, unsecured contents, concealed breakage, or the customer’s failure to disclose fragile or valuable items. Customers should ensure that items are suitably protected, dismantled where necessary, and packed in a manner appropriate for transport. We are not responsible for minor cosmetic marks that occur through ordinary handling if all reasonable care has been taken.
Unless otherwise agreed in writing, the customer remains responsible for disassembling and reassembling items, disconnecting appliances, and ensuring that the goods are legally and safely ready for transit. We may assist with loading or unloading, but we do not guarantee that every item can be moved through all access points without risk. The customer should arrange insurance cover suitable for the value and nature of the items being transported, particularly where goods are antique, high value, or irreplaceable.
If loss or damage is caused by our proven negligence, our liability shall normally be limited to the lower of the reasonable repair or replacement cost and any amount recoverable under our insurance or by law. We shall not be liable for indirect or consequential loss, including loss of earnings, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Waste regulations apply to any removal, disposal, or clearance service. If we are asked to remove waste, unwanted items, or rubbish, the customer must accurately describe the materials in advance. We may refuse to collect hazardous, clinical, chemical, asbestos-containing, or otherwise regulated waste unless appropriate lawful arrangements have been agreed. The customer must not mix general waste with prohibited materials unless expressly permitted and lawfully managed.
Where waste is collected, transported, or disposed of, both parties must comply with applicable UK waste legislation, including the duty of care for controlled waste. The customer confirms that they have the right to transfer the waste and that the waste description supplied is accurate. We may issue or retain documentation relating to transfer, disposal, or carrier arrangements where required. Any customer who knowingly misdescribes waste, conceals prohibited materials, or requests unlawful disposal may be liable for any resulting penalties, costs, or claims.
If we act as an intermediary for disposal, the service may involve transfer to a licensed facility or authorised disposal route. We do not accept responsibility for unlawful waste placed in our care without disclosure. The customer agrees to indemnify us against fines, losses, claims, and regulatory action arising from false information, prohibited items, or the customer’s breach of waste law. Where items can be reused, recycled, or donated, this will only occur if lawfully and appropriately arranged.
Customer obligations include providing safe access, suitable parking where possible, clear instructions, and a person authorised to make decisions on the day of the job. The customer must ensure that all goods are owned by them or that they have permission from the owner to move them. The customer must also ensure that pets, children, and bystanders are kept clear of working areas. We may pause work if conditions become unsafe or if instructions are unclear.
Customers must remove or secure cash, jewellery, documents, passports, personal data, and other sensitive contents before transport unless otherwise agreed. We are not responsible for the contents of drawers, boxes, cabinets, or appliances unless specifically itemised and checked in advance. Items containing batteries, fuel, pressurised contents, or flammable substances must be disclosed before the booking. We may refuse to move items that create a fire, safety, or legal risk.
Where the service includes waiting, storage in transit, or delivery at a later time, the customer must ensure the goods are suitable for such handling. We do not provide long-term storage unless separately agreed in writing. Any temporary holding of items by us is incidental to the transport service and does not create a storage contract unless expressly documented. The customer accepts that delays and handling changes may occur where traffic, loading conditions, or safety checks require them.
Force majeure applies where performance is prevented or delayed by events beyond reasonable control, including severe weather, road closures, accidents, strikes, public emergencies, acts of government, or vehicle breakdowns not caused by negligence. In such circumstances, we may suspend, reschedule, or cancel the service without liability for indirect loss. We will take reasonable steps to minimise disruption and may offer an alternative date where feasible.
Personal data and communications provided for the purpose of booking will be used only to administer the service, manage records, and communicate about the job, unless another lawful basis applies. We will handle customer information in a reasonable and secure manner and retain records only as long as necessary for business, legal, or tax purposes. By using the service, the customer consents to relevant operational communication by phone, email, or message for scheduling and service updates.
The customer may not assign or transfer rights under these terms without our written consent. We may assign or subcontract any part of the services to a suitably qualified third party while remaining responsible for the proper performance of the agreed work, subject to these terms. If any provision of these terms is found invalid or unenforceable, the remainder shall continue in full force. Any failure by us to enforce a right on one occasion does not waive that right on another occasion.
Complaints should be raised promptly so that any issue can be investigated while relevant information is available. The customer must provide a reasonable description of the matter and, where possible, supporting evidence. We may request photographs, delivery notes, or other records. If a claim is accepted, we may choose to repair, replace, refund, or provide another reasonable remedy in accordance with legal obligations and the circumstances of the case.
Governing law and jurisdiction are English law and the courts of England and Wales, unless the customer is resident in Scotland or Northern Ireland and mandatory local rules apply. These terms shall be interpreted in accordance with the laws of England and Wales, and any dispute arising from or connected with the services shall be subject to the competent courts. Nothing in this clause affects any statutory rights that cannot be excluded or restricted.
These Terms and Conditions may be updated from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will usually apply to that booking unless a later version is expressly agreed. By proceeding with a booking for Man With Van Northwood, the customer confirms that they have read, understood, and accepted these terms in full.
For any service arranged under these terms, the parties intend that the agreement is fair, practical, and enforceable. The customer accepts that moving services involve manual handling, variable access, and operational risks that cannot always be eliminated. Our obligation is to act with reasonable skill and care, while the customer’s obligation is to provide accurate information, lawful items, and timely payment. These terms set the framework for a professional and lawful service relationship.