Man with Van Northwood Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Northwood provides removal, transport and related services to private and business customers. By placing a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Service Provider, we, us, our means Man with Van Northwood providing removal and transport services.
Customer, you, your means the person, company or organisation booking or using our services.
Services means removal, loading, unloading, transport, packing assistance, and any other services provided by us as agreed at the time of booking.
Vehicle means the van or other vehicle supplied by us for the performance of the Services.
Goods means all items, belongings and property which are the subject of the Services.
Service Area means the typical operating area for our man and van and removal services, including Northwood and surrounding locations, as well as local and longer distance moves within the United Kingdom agreed at the point of booking.
2. Scope of Services
We provide man and van services for domestic and commercial removals, including local moves within the Service Area and longer distance journeys as agreed.
The Services may include loading, transport and unloading of Goods, as well as limited packing or dismantling and reassembly, only where specifically agreed in advance.
We reserve the right to refuse to move any item that we reasonably believe may be unsafe, illegal, excessively heavy, or likely to cause damage to the Vehicle, property, personnel or other Goods.
We do not undertake specialist removals requiring particular training, equipment or certification, such as the transport of hazardous materials, unless expressly agreed in writing in advance.
3. Booking Process
All bookings must be made directly with us and will be based on the information you provide about the nature of the move, including addresses, access details, the volume and type of Goods, and any special requirements.
We may provide an estimated price based on your description by telephone or other communication, or following a visit if offered and accepted. Any estimate is based on the information available at the time of quotation.
A booking is only confirmed when we have accepted your request for Services and you have accepted our price and relevant terms. We may request a deposit to secure the booking. If a deposit is requested, your booking will not be confirmed until the deposit has been received by us.
You are responsible for ensuring that all details supplied at the time of booking are accurate and complete. Changes to the date, time, locations, access conditions, or scope of work may result in a revised price or, in some cases, we may be unable to carry out the Services on the requested date.
We reserve the right to refuse any booking at our sole discretion.
4. Prices and Estimates
Prices may be charged on an hourly rate, fixed fee or a combination of these, as confirmed during the booking process.
Any estimated price is based on normal access, the information provided by you, and Services carried out within standard working hours where applicable. If the actual work differs from what was described at the time of booking, we may adjust the price to reflect additional time, labour, waiting periods or distance.
Additional charges may apply in circumstances including, but not limited to, the following: waiting time caused by delays beyond our control, restricted access requiring extra time or equipment, additional Goods not declared at the time of booking, parking fees, congestion or toll charges, and extra labour requested on the day of the move.
Any price given is exclusive of storage, packing materials, insurance beyond our standard liability, and disposal fees unless specifically stated otherwise.
5. Payments
We may require a deposit at the time of booking, with the balance of the charges payable on completion of the Services or as otherwise agreed in advance.
Payment methods will be confirmed at the time of booking. You are responsible for ensuring that you have the means to pay the agreed charges on the agreed date.
Where payment is due on completion of the Services, you must pay the driver or our representative before or immediately upon unloading, unless other arrangements have been agreed in writing in advance.
In the case of account or business customers, payment terms will be agreed separately. If payment is not received by the due date, we may charge interest on any overdue amount at a reasonable commercial rate until payment is made in full.
We reserve the right to withhold delivery of Goods or to retain Goods until full payment has been received, to the extent permitted by law.
6. Cancellations and Amendments
If you wish to cancel or amend your booking, you must notify us as soon as possible.
We may apply cancellation charges as follows, unless otherwise agreed at the time of booking:
a If you cancel more than 7 days before the scheduled date, we will generally refund any deposit paid, less any reasonable administrative costs.
b If you cancel between 2 and 7 days before the scheduled date, we may retain part or all of the deposit to cover lost booking time and costs incurred.
c If you cancel less than 48 hours before the scheduled date, or if you are not present or not ready when we arrive, we may charge up to the full quoted amount to reflect the reserved time and costs incurred.
If you wish to change the date, time, pick up address, delivery address or scope of work, this will be subject to availability and may require a revised quotation. We are under no obligation to accommodate changes, but we will endeavour to do so where possible.
We may cancel or postpone the Services due to circumstances beyond our control, including but not limited to severe weather, road closures, Vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, we will offer an alternative date where reasonably possible, and our liability will be limited to any deposit or prepayment you have made for the affected booking.
7. Customer Responsibilities
You are responsible for ensuring that the property at both collection and delivery locations is accessible, safe and suitable for the Vehicle and our staff to carry out the Services.
You must arrange suitable parking and obtain any necessary permits or permissions where required. Any fines, penalties or additional costs incurred due to parking restrictions, failure to obtain permits, or inaccurate information about access may be charged to you.
You must ensure that all Goods are properly packed and prepared for transport unless packing services are specifically agreed as part of the booking. Fragile items must be clearly identified. We will not be liable for damage arising from inadequate packing where packing was your responsibility.
You must remove or secure any fixtures, fittings or items attached to walls, ceilings or floors that you wish us to transport, unless we have agreed to dismantle them.
You must not ask our staff to carry out any work that is unsafe, illegal, or outside the agreed Services.
8. Excluded and Prohibited Items
Unless expressly agreed in writing beforehand, we do not accept responsibility for the transport of the following items and may refuse to carry them:
a Hazardous, flammable, explosive or illegal substances and items.
b Cash, jewellery, precious metals, stones, watches, or other high value personal items.
c Perishable goods, plants, animals or other living creatures.
d Important documents such as passports, deeds, financial records, or irreplaceable items.
e Items that in our reasonable opinion pose a risk to health and safety, property, or the Vehicle.
If any such items are transported without our knowledge, they will be carried at your sole risk, and we accept no liability for loss, damage or consequences arising from their presence.
9. Liability and Limited Responsibility for Goods
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is limited as set out in this section, and you are advised to arrange appropriate insurance for your Goods if their value exceeds our standard limits.
We will not be liable for loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of nature, fire, flood, adverse weather, war, civil unrest, road traffic incidents not caused by our negligence, or actions of third parties.
We will not be liable for:
a Normal wear and tear, minor marks or scratches occurring during handling and transit where reasonable care has been taken.
b Damage to items that are inherently defective, unstable, poorly assembled, or which cannot reasonably be moved without risk of damage.
c Damage arising from inadequate packing where you were responsible for packing.
d Loss of or damage to Goods where you have packed them into boxes, containers or bags and the contents were not disclosed or were inaccurately described.
e Loss of data or records stored electronically or on any media.
Our liability for any single item or any one event will be limited to a reasonable amount proportionate to the price paid for the Services and the nature of the Goods, unless a higher level of cover has been agreed in writing and an additional charge paid.
If we are liable for direct physical loss of or damage to Goods as a result of our negligence, our obligation will, at our option, be to repair the item, replace it with a similar item, or pay compensation up to our liability limit.
We will not be responsible for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment.
10. Damage to Property
We will take reasonable care to avoid damage to property during the performance of the Services. You must inform us of any known risks at the premises, such as weak structures, loose fittings, or limited access.
We are not liable for damage to premises or property that occurs as a result of moving Goods under your express instruction against our advice, where moving the Goods in the manner instructed carries a clear risk of damage.
Any damage to property or premises must be reported to our representative as soon as reasonably possible on the day of the move, and in any event no later than 24 hours after completion of the Services. We may require photographic evidence and a reasonable opportunity to inspect the damage.
11. Timekeeping and Delays
We will make reasonable efforts to arrive at the agreed time. However, arrival and completion times are estimates only and may be affected by factors such as traffic, weather, road closures, Vehicle breakdowns, or delays caused by third parties.
We are not liable for any loss, expenses or inconvenience you may suffer as a result of delays beyond our reasonable control. If we anticipate a significant delay, we will endeavour to inform you as soon as reasonably possible.
12. Waste and Disposal Regulations
We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal company and will only remove items for disposal where this has been expressly agreed as part of the Services.
We will not carry or dispose of hazardous or controlled waste, including but not limited to chemicals, oils, asbestos, clinical waste, or electrical items that require specialist disposal, unless expressly agreed and arranged in advance in compliance with applicable regulations.
Where we agree to take items for disposal or recycling, additional charges may apply. These charges will be confirmed as part of the quotation or, if not foreseeable in advance, as soon as reasonably practicable.
You remain responsible for ensuring that any items you ask us to remove for disposal can legally be transported and disposed of as general waste or recyclable material under applicable laws.
13. Insurance
We maintain appropriate insurance cover for our Vehicles and public liability as required by law and for the nature of our Services.
Our standard liability for Goods is limited as set out in these Terms and Conditions. If you require additional protection for high value items or for the total value of your Goods, you should arrange separate insurance or discuss any additional cover options that may be available prior to booking.
14. Complaints
If you are dissatisfied with any aspect of our Services, you should raise the issue with our driver or representative on the day of the move where possible, so that we have the opportunity to address it immediately.
If the issue cannot be resolved on the day, you should submit a written complaint as soon as reasonably practicable, providing full details of the booking, dates, addresses, items involved, and any supporting evidence. We will review your complaint and respond within a reasonable timeframe.
15. Privacy and Data Protection
We will collect and use personal information such as your name, address and contact details only for the purposes of managing your booking, delivering the Services, handling payments, and meeting our legal obligations.
We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to carry out the Services, process payments, or comply with legal or regulatory requirements.
16. Amendments to these Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the Terms and Conditions periodically.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
18. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking issued by us, constitute the entire agreement between you and us relating to the provision of the Services and supersede any prior agreements, understandings or arrangements, whether oral or written.
